Common Answers and Questions
Take the time to read our F.A.Q section. In case you want to contact directly you may do from our Contact Us form
Do I get a warranty with my equipment?
Yes, we offer a one year parts & labor warranty on all of our work.
Why does my hot water run our so quickly?
Several things could happen. First check the shower head volume if shower's are too quick. A new shower head puts out about 2.5 gallons a minute. Some older heads put out 5 gallons a minute. Working with the shower head would double shower length in this case.
In some cases, the dip tube on the cold water inlet has broken or worn. When this happens, it creates a short loop for the water, water at the bottom half of the tank will not be used.
On electric water heaters, they commonly have two heating elements that work in turns. First the top element heats up the top of the tank, then power goes to the lower element. If the lower element is out, only the top of the tank gets heated. If the top element isn't working, there will be no hot water.
Sometimes the Reset button needs to be pushed or reset. If this doesn't get the element working, use a continuity tester to determine if the element has shorted out. Replacement of the element may be needed..
Why does my house or business seem to have plenty of cooling capacity, but it tends to feel clammy?
An oversized air conditioner makes your house feel clammy. A unit that is too big can't dehumidify the air effectively because it runs for only short periods at a time. The indoor coil never gets cold enough to do its job of removing moisture from the air. An oversized unit will leave your home cold and clammy, especially in NY's humid climate. It can also mean that you will have higher electric bills and possibly a noisy system.
Why is a vent so important to my plumbing?
What payment methods do you support?
We accept all major credit cards, personal and bank checks, and of course, cash...
How do I add plumbing if the sewer line is higher than the fixtures?
A sewer ejector pump is the answer. Kits come with the sump basin, sewer ejector pump, check-valve. The waster line is run into the sump basin, pumped through a checkvalve into the sewer line that grades with gravity. A vent pipe needs to be run also, (you can't pump out without replacing the air, it's like trying to suck air out of a bottle) If you add a high water alarm, which is a good idea. It is run off of a separate electrical breaker (insurance) to let you know if the pump isn't working before it's flood time. The check valve makes sure, that what you pump out, stays out. Otherwise the pump will keep cycling...
How often do I need to service my boiler or furnace?
It all depends on what type of equipment you have. If you are running on oil, it is important to have it serviced evey year due to deposits that accumulate. If you have gas, then you can service every 2 years as it burns much cleaner...
Why is an airgap important?